Last Updated: April 29, 2026
1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “customer”, or “user”) and NuroLabs Research (“we”, “us”, “our”, or “the Website”), governing your access to and use of this Website, including any purchases made through it and any related services provided.
1.2 By accessing, browsing, or using this Website, or by placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full.
1.3 If you do not agree to these Terms, you must not use the Website or purchase any products.
1.4 These Terms apply to all users, including visitors, customers, and account holders.
1.5 We reserve the right to update or modify these Terms at any time. Continued use of the Website after changes are made constitutes acceptance of the updated Terms.
2.1 You must meet the legal age requirement in your jurisdiction. As a minimum, you must be at least 18 years old, or 21 where required by applicable law.
2.2 By placing an order, you confirm that you meet these requirements and are legally permitted to purchase and use the products.
2.3 You agree to provide accurate and complete information when placing orders or creating an account.
2.4 You are responsible for maintaining the confidentiality of your account details and all activity under your account.
2.5 We reserve the right to refuse service, cancel orders, or restrict access where eligibility requirements are not met or misuse is suspected.
3.1 All products sold on this Website are strictly intended for laboratory and research purposes only.
3.2 Products are not intended for human consumption, animal use, or any medical, therapeutic, or diagnostic application.
3.3 No information provided on this Website constitutes medical or professional advice.
3.4 By purchasing products, you acknowledge and agree to use them solely for lawful research purposes.
3.5 We reserve the right to refuse or cancel orders where misuse is suspected.
4.1 You confirm that you possess the necessary knowledge, training, and qualifications to safely handle and use the products.
4.2 You accept full responsibility for the safe handling, storage, and use of the products.
4.3 You acknowledge that products may present risks if mishandled.
4.4 You agree not to misuse, resell, or distribute products in a misleading or unlawful manner.
4.5 We reserve the right to request verification of your intended use and to refuse orders where appropriate.
5.1 You must not use the Website for unlawful or fraudulent purposes.
5.2 Prohibited activities include providing false information, abusing discounts, interfering with Website systems, or engaging in fraudulent transactions.
5.3 We reserve the right to cancel orders, suspend accounts, and refuse future service where misuse is detected.
6.1 Products may be sensitive to environmental factors such as temperature, handling, and storage conditions.
6.2 Improper handling or storage may result in degradation or loss of product integrity.
6.3 We cannot verify the condition or integrity of products after delivery.
6.4 You are responsible for ensuring appropriate storage and handling.
6.5 Returned products may be treated as compromised and disposed of where necessary.
7.1 All orders are subject to acceptance and availability.
7.2 We reserve the right to refuse or cancel orders at our discretion.
7.3 Prices are displayed in GBP and may change without notice.
7.4 Payment must be made in full at checkout.
7.5 We reserve the right to cancel orders where pricing or technical errors occur.
7.6 Fraud prevention and verification checks may be carried out before order acceptance.
8.1 Free standard shipping is offered within the United Kingdom unless otherwise stated.
8.2 International orders may incur shipping fees depending on weight, size, and destination.
8.3 Delivery times are estimates only and may be affected by external factors.
8.4 Risk transfers to you upon delivery.
8.5 You are responsible for providing accurate delivery details.
8.6 Returned parcels due to failed delivery will only be processed once received.
8.7 Damaged or incorrect items must be reported with photographic evidence.
9.1 This Section provides a summary of our returns and refund position. Full details may be set out in a separate Returns & Refund Policy, which forms part of these Terms.
9.2 Where you are a consumer, you may have certain statutory rights to cancel an order under applicable law. These rights are subject to conditions and exceptions, including the nature of the goods supplied.
9.3 Due to the sensitive nature of the products, returns are only accepted where items remain unopened, unused, and in their original condition.
9.4 Where products have been opened, tampered with, exposed to unsuitable conditions, or otherwise compromised after delivery, they will not be eligible for return or refund.
9.5 You acknowledge that, due to the nature of the products, their integrity cannot be verified once delivered. As such, returned goods may be deemed unsuitable for resale and may be disposed of where necessary.
9.6 Where a return is accepted, we reserve the right to inspect the goods and make deductions from any refund where the value of the product has been diminished due to handling beyond what is reasonably necessary.
9.7 For damaged, defective, or incorrect items, you must notify us within a reasonable timeframe and provide clear photographic evidence, including packaging and product identifiers. We may require the return of the item before issuing a refund or replacement.
9.8 Refunds, where applicable, will be processed using the original payment method unless otherwise agreed.
9.9 Nothing in this Section limits or excludes your statutory rights under applicable law, including those under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
10.1 Participation in affiliate programmes is subject to approval.
10.2 Self-referrals and manipulation of referral systems are prohibited.
10.3 We reserve the right to withhold or cancel commissions where abuse is suspected.
10.4 Affiliate accounts may be suspended or terminated at our discretion.
11.1 The Website and products are provided on an “as is” basis without warranties.
11.2 Our liability is limited to the amount paid for your order.
11.3 We are not liable for indirect or consequential losses.
11.4 You agree to indemnify us against misuse or breaches of these Terms.
11.5 These Terms are governed by the laws of England and Wales.
11.6 If any provision is invalid, the remainder remains enforceable.
11.7 These Terms constitute the entire agreement between you and us.
