Free UK standard delivery on every order. Choose a paid upgrade for our fastest UK delivery option.
The £20 threshold uses the goods total after discounts, including applicable VAT and excluding delivery. Service availability and any postcode or product exception are shown before payment.
Delivery times are aims, not guarantees. Tracked 24 and Tracked 48 do not promise arrival within exactly 24 or 48 hours. Postcode exclusions, public holidays and disruption can affect timing.
When will my order be dispatched?
3:15pmUK local time · normal same-day dispatch cut-off
- Before 3:15pm: paid, in-stock orders normally leave the same working day, once necessary checks are complete.
- At or after 3:15pm: orders normally leave the next working day.
- Dispatch days: Monday to Friday, excluding public holidays at our dispatch location. Weekend and holiday orders normally leave the next working day.
We email a dispatch confirmation and tracking reference where available once the parcel is handed to the carrier. Creating a postage label alone is not dispatch. Any different dispatch estimate is shown before purchase or communicated promptly.
Need delivery by a particular date? Contact info@nurolabsresearch.com before ordering so we can check whether it is achievable.
Who will deliver my parcel?
Royal Mail is our main carrier. During disruption, or where a shipment needs another service, we may use DPD, UPS, FedEx, Evri or another suitable carrier. We confirm the carrier and available tracking without adding a charge unless you agree. If a paid service or materially equivalent alternative is unavailable, we explain the options and refund any delivery amount due.
Can I correct my delivery address?
Check your recipient name, full address, postcode and required contact details before paying. Email info@nurolabsresearch.com immediately about an error. We will try to correct it before dispatch; redirection afterwards cannot be guaranteed.
Reasonable, evidenced return or redelivery costs may apply where your address error or failure to collect a properly notified parcel causes them and the law permits. Returned or refused parcels are assessed under the applicable refund rules.
Where do you ship internationally?
International services, prices and destination-specific delivery estimates are shown before payment. Orders remain subject to lawful product and destination eligibility. The following Royal Mail aims apply only where the named service is offered for your order.
International delivery aims after dispatch
- Royal Mail International Tracked — Europe: 3–5 working days; rest of the world: 5–7 working days.
- Royal Mail International Standard — Europe: 3–5 working days; rest of the world: 6–7 working days.
Royal Mail gives a shorter International Tracked aim of 3–4 working days for Ireland, France, Germany, Spain, the Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg.
These are delivery aims after posting, separate from our dispatch processing time, and are not guaranteed arrival dates. Customs clearance, public holidays and disruption in the destination country can extend delivery. Any delivery deadline agreed for your order and your applicable legal rights remain unaffected.
Check Royal Mail’s country guides and international service updates for destination details and current disruption.
Destinations we do not ship to
- Australia
- Bahrain
- Cyprus
- Egypt
- Iran
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Palestinian Territories
- Qatar
- Saudi Arabia
- Syria
- Türkiye
- United Arab Emirates
- Yemen
Forwarding or reshipping must not be used to bypass these exclusions. Other routes or products may be restricted by sanctions, licensing rules or carrier limits. If an order cannot lawfully be fulfilled, we contact you and refund any amount due.
Check Royal Mail’s country guides for postal restrictions and destination guidance. A country appearing in Royal Mail’s guides does not mean we ship there or that the product can legally be imported.
Who pays import taxes and customs charges?
- Before ordering, check the delivery country’s rules for the exact product, quantity and intended use, and obtain any required import permission. A research-use label does not establish import eligibility.
- Unless checkout says otherwise, you pay destination import VAT, duties and carrier clearance charges disclosed as payable by you before purchase. Where the amount cannot reasonably be calculated, we explain that extra charges may arise.
- Any tax or duty collected at checkout is identified and should not be collected twice for the same liability. Shipments are accurately described and valued; purchases cannot be declared as gifts to avoid charges.
Customs clearance is not guaranteed. If a parcel is held, refused, returned or seized, contact us promptly. Any redelivery, refund or permitted deduction depends on the cause, evidence and applicable law. Importer requirements do not transfer the seller’s legal export, declaration or tax obligations to you.
What if there is a delivery problem?
Running late
For a routine UK delay, contact info@nurolabsresearch.com if your parcel has not arrived one week after dispatch. For international orders, contact us if the quoted delivery estimate has passed. You can raise a concern sooner.
Marked delivered, but missing
Check tracking, the delivery photo, household members and any agreed safe place or recipient. Allow up to 48 hours for a possible scan error, but contact us sooner about suspected theft, wrong-address delivery or another urgent concern.
Damaged, wet or leaking
Do not touch broken glass or leaking contents. Photograph the item in its packaging only if safe, and email return@nurolabsresearch.com for instructions. Follow product-specific storage guidance promptly for safely received goods.
Include your order number and the relevant tracking details. Our Refund and Returns Policy explains photographs, suspected-theft evidence, carrier investigations and available remedies.
If delivery cannot be completed
For UK consumer orders, delivery must take place without undue delay and within 30 days of the contract unless another period was agreed. If delivery fails, you may set an appropriate extra period and then cancel, or cancel immediately where the law permits, including refusal to deliver or a missed essential delivery date. Refunds due are made without undue delay.
For consumer orders, delivery risk normally passes when you or your nominated recipient physically receives the goods; a separate rule applies if you independently appoint a carrier we did not offer. A scan or unauthorised safe-place delivery does not automatically prove receipt. Carrier claims do not suspend a customer remedy legally due.
Useful Royal Mail links
- Second Class delivery information
- Tracked 48 delivery information
- Tracked 24 delivery information
- UK service updates
- International disruption updates
- Prohibited and restricted items
VAT registration number: GB 530 5165 21
Effective date: 16 October 2026
