Effective Date: 2 May 2026 | Last Updated: 2 May 2026
1.1 This Shipping Policy outlines how orders are processed, dispatched, and delivered. By placing an order, you agree to the terms set out below.
2.1 Orders placed before 3:30 PM (GMT), Monday to Friday, are typically dispatched the same working day.
2.2 Orders placed after this time, on weekends, or on UK bank holidays will be processed on the next working day.
2.3 Dispatch times are not guaranteed and may be affected by operational delays or high demand.
3.1 All UK orders are shipped using Royal Mail.
3.2 Available delivery options include:
3.3 Delivery times are estimates only and are not guaranteed unless explicitly stated by the service (e.g. Special Delivery).
3.4 All delivery services are subject to Royal Mail’s own terms and conditions. Customers are advised to review these directly on the Royal Mail website.
3.5 Delivery may be affected by factors outside our control, including postal delays, adverse weather conditions, industrial action (including strikes), and UK bank holidays.
4.1 International orders are shipped using third-party courier or freight providers selected based on destination.
4.2 International delivery typically takes 7–21 working days, depending on destination, customs clearance, and local delivery services. Delivery times are estimates only and are not guaranteed.
4.3 Customers are responsible for any customs duties, taxes, or import charges imposed by their country. We are not responsible for delays caused by customs processing or local regulations.
5.1 Free shipping may be offered within the United Kingdom where stated.
5.2 International shipping costs are calculated at checkout based on weight, size, and destination.
6.1 Risk in the goods passes to you upon delivery.
6.2 You are responsible for:
6.3 We are not responsible for failed deliveries due to incorrect information or missed delivery attempts.
7.1 If your order is delayed, lost, or arrives damaged:
8.1 If a parcel is returned due to:
8.2 We will process a refund or reshipment only once the parcel has been received and reviewed.
9.1 For any shipping-related enquiries, please contact:
Email: nurolabsresearch@gmail.com