Shipping Policy

Overview

1.1 This Shipping Policy outlines how orders are processed, dispatched, and delivered. By placing an order, you agree to the terms set out below.

Order Processing & Dispatch

2.1 Orders placed before 3:30 PM (GMT), Monday to Friday, are typically dispatched the same working day.

2.2 Orders placed after this time, on weekends, or on UK bank holidays will be processed on the next working day.

2.3 Dispatch times are not guaranteed and may be affected by operational delays or high demand.

UK Shipping

3.1 All UK orders are shipped using Royal Mail.

3.2 Available delivery options include:

• Tracked 24 (next working day aim)
• Tracked 48 (2–3 working days aim)
• First Class (1–2 working days aim)
• Second Class (2–3 working days aim)
• Special Delivery Guaranteed by 1PM (premium next-day service)

3.3 Delivery times are estimates only and are not guaranteed unless explicitly stated by the service (e.g. Special Delivery).

3.4 All delivery services are subject to Royal Mail’s own terms and conditions. Customers are advised to review these directly on the Royal Mail website.

3.5 Delivery may be affected by factors outside our control, including postal delays, adverse weather conditions, industrial action (including strikes), and UK bank holidays.

International Shipping

4.1 International orders are shipped using third-party courier or freight providers selected based on destination.

4.2 International delivery typically takes 7–21 working days, depending on destination, customs clearance, and local delivery services. Delivery times are estimates only and are not guaranteed.

4.3 Customers are responsible for any customs duties, taxes, or import charges imposed by their country. We are not responsible for delays caused by customs processing or local regulations.

Shipping Costs

5.1 Free shipping may be offered within the United Kingdom where stated.

5.2 International shipping costs are calculated at checkout based on weight, size, and destination.

Risk & Responsibility

6.1 Risk in the goods passes to you upon delivery.

6.2 You are responsible for:

• Providing accurate delivery details
• Ensuring the parcel can be safely received

6.3 We are not responsible for failed deliveries due to incorrect information or missed delivery attempts.

Delivery Issues

7.1 If your order is delayed, lost, or arrives damaged:

• You must contact us within a reasonable timeframe
• For damaged items, clear photographic evidence is required
• We may require items to be returned before issuing a replacement or refund

Returned Shipments

8.1 If a parcel is returned due to:

• Incorrect address
• Failed delivery attempts
• Refusal of delivery

8.2 We will process a refund or reshipment only once the parcel has been received and reviewed.

Contact

9.1 For any shipping-related enquiries, please contact:

Email: nurolabsresearch@gmail.com